Nakorn River View Guesthouse

한국어 번역본 — 분쟁 시 독일어 원본이 우선합니다.

1. Scope

These General Terms and Conditions for room bookings (GTC) apply to the provision of hotel and guest rooms as well as all other services and supplies of Nakorn River View Guesthouse, Restaurant & Café. The customer's own GTC do not apply. The GTC are available in German, English and Lao; in case of doubt the German version prevails.

2. Conclusion of contract

• Individual reservations without guarantee are valid until 16:00 on the day of arrival.
• With room guarantee the reservation is held for the entire night.
• Guarantees:
  • Credit card (Visa, Mastercard)
  • Prepayment for one night (bank or postal transfer)
  • Written guarantee from a registered bank in Lao PDR

Group reservations are only valid with written confirmation. Offers are valid for 72 hours. Rate sheets and offers are non-binding.

3. Services and prices

• No claim exists to specific rooms; equivalent or higher categories will be provided.
• If unavailable the hotel arranges equivalent accommodation incl. transfer and a short phone call.
• Prices in LAK per room/night, incl. Wi-Fi, service and VAT.
• City tax per person/night is not included.

4. Handover and return of the room

• Check-in from 14:00.
• Check-out by 12:00.
• Late vacating: until 18:00 → 50 % of the room rate; after 18:00 → 100 % of the room rate.

5. Payment

• Invoices without due date are payable within 10 days.
• Prepayments or security deposits may be required.
• For overseas customers the full amount may be charged to the guarantee credit card.
• Exchange differences and bank charges are borne by the customer.
• Set-off only with undisputed or legally established claims.

6. Cancellation terms

Individual reservations

• Free cancellation up to 48 hours before 16:00 on day of arrival.
• After that the first night is charged.
• In case of no-show the full stay is charged.

Group reservations

The separate group rules apply.

7. Withdrawal by the hotel

The hotel may withdraw if:

• an agreed prepayment is not made,
• force majeure makes contract fulfilment impossible,
• false personal or purpose details are given,
• the use endangers operation, safety or reputation.

The customer has no claim for damages.

8. Bookings via tour operators

The tour operator's terms apply to the guest. Between hotel and operator these GTC apply.

9. Children's rates

• Cot up to 2 years: free
• Children up to 6: free in parents' bed
• Children 6–12: LAK 220,000/night in extra bed
• From 12: LAK 220,000/night in extra bed

10. Liability / duty of care

Rooms must be used with care. The customer is liable for damage. The hotel is only liable for direct damage in case of intent or gross negligence. Further liability is excluded.

11. Data protection

The privacy policy is available at: /datenschutz

12. Final provisions

• Changes or additions must be made in writing.
• Place of performance and payment is the hotel's seat.
• Lao law applies; exclusive jurisdiction is Vientiane.
• Should individual provisions be invalid, the rest remain effective.

한국어 번역본 — 분쟁 시 독일어 원본이 우선합니다.

Group booking definition

A group booking exists when at least 4 hotel rooms (with or without meals) are booked simultaneously by the same customer.

Customer

The customer is the natural or legal person responsible for the group's payment and signing the contract.

Booking

• Bookings can be made by phone or in writing.
• A booking is only valid once confirmed in writing by the hotel.
• For booking values over USD 2,500 (excl. VAT) confirmation must be issued by the General Manager/Owner.

Cancellations up to 12 rooms / 30 persons

Cancellations must be made in writing and confirmed by the hotel or customer. The following terms apply:

• Up to 30 days before arrival: 100 % free cancellation.
• 29–15 days: 25 % of the last confirmed nights free; beyond that full price.
• 14–8 days: 10 % of the last confirmed nights free; beyond that full price.
• From 7 days before arrival: 100 % of the last confirmed nights at full price.

No-shows and early departure

• No-shows: full stay charged.
• Early departure: full stay charged at full rate.

Name list

The complete name list of participants must reach the hotel at the latest 14 days before arrival.

Payment

• The customer is responsible for all costs incurred on its behalf.
• Individual payments by participants only with the hotel's permission.
• Non-attendance of booked meals or rooms does not entitle to price changes.
• Payment as agreed.
• Billing on invoice only for registered Lao companies after credit check or for state/municipal entities.
• Group arrangements must be paid at least 4 weeks before arrival with a minimum of 50 %; the balance is due before check-in.
• If payment is not made on time per pro-forma invoice, the hotel reserves the right to cancel.

한국어 번역본 — 분쟁 시 독일어 원본이 우선합니다.

1. Scope

These GTC apply to the rental of seminar, banquet and event rooms and related services. Sub-rental and events such as job interviews or sales promotions require written consent. The organiser's GTC do not apply. The German version prevails.

2. Reservations

Offers are valid for 7 days. Rate sheets and offers are non-binding. A booking is binding only with written confirmation by the hotel.

3. Prices

Prices in LAK, net, incl. service and VAT. Prices confirmed in writing apply.

4. Payment

Invoices without due date are payable within 10 days.

• Prepayments: up to 30 days before arrival 50 %; up to 14 days before arrival 100 %.
• Overseas customers: full payment or debit from guarantee credit card.
• Exchange differences and bank charges are borne by the organiser.

5. Joint and several liability

If the orderer is not the organiser, they are jointly liable for the entire invoice amount.

6. Cancellation terms

• Up to 60 days before arrival: free of charge.
• Up to 30 days: 50 % of expected turnover.
• Up to 14 days: 100 % of expected turnover.
• Deviations up to 10 % of participants may be reported up to 48 h before the event.
• No-shows or early departure are charged in full.

7. Withdrawal by the hotel

The hotel may withdraw if prepayments are not made, force majeure prevents the event, false information was given or safety/reputation is endangered.

8. Programme & detail information

All key details (menu, equipment, schedule) must be provided at the latest 10 days before the event. Programme times must be observed.

9. Room use

Short-term room changes possible. Reception desks, banners etc. only by arrangement. Smoking only in designated areas.

10. Menu adjustments

Menu and vintage changes for wines reserved.

11. Corkage

Self-provided food/drinks only with written consent. Corkage will be charged.

12. Decoration / flowers

Decorations require approval. Damage will be invoiced.

13. Parking

Parking available; fees borne by organiser or participants.

14. Technical equipment

Own equipment only with consent. Electricity may be charged at flat rate. Faults will be remedied where possible; retention of payments excluded.

15. Fire safety rules

Keep escape routes clear, use only approved materials. Flammable items are prohibited.

16. Material delivery / collection

Deliveries must be coordinated and announced. Unannounced shipments may be refused. For international shipments customs duties and VAT plus flat fees may apply.

17. Musical entertainment & night surcharge

• Music until max. 02:00, from 23:00 only room volume.
• Police permit required for outdoor events.
• Night surcharge for exceeding curfew.
• Keep windows/doors closed from 23:00.

18. Guest rooms

The room booking GTC apply. Room lists at the latest 14 days before arrival. Allocations without list will be released.

19. Liability / duty of care

Premises and materials must be used with care. The organiser is liable for damage, loss and third-party services.

20. Data protection

Privacy policy: /datenschutz

21. Final provisions

• Changes in writing only.
• Place of performance and payment: hotel's seat.
• Lao law applies, jurisdiction: Vientiane.
• Invalidity of individual provisions does not affect the rest.